Terms and Conditions

By downloading or using the app, these terms will automatically apply to you – you should make sure therefore that you read them carefully before using the app. We are offering you this app to use for your own personal use without cost, but you should be aware that you cannot send it on to anyone else, and you're not allowed to copy, or modify the app, any part of the app, or our trademarks in any way. You're not allowed to attempt to extract the source code of the app, and you also shouldn't try to translate the app into other languages, or make derivative versions. The app itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, still belong to Royal Embroidery Threads Private Limited.

Royal Embroidery Threads Private Limited is committed to ensuring that the app is as useful and efficient as possible. For that reason, we reserve the right to make changes to the app or to charge for its services, at any time and for any reason. We will never charge you for the app or its services without making it very clear to you exactly what you're paying for.

You should be aware that there are certain things that Royal Embroidery Threads Private Limited will not take responsibility for certain functions of the app, such as the ability to download and the Mobile Host function will all require the app to have an active internet connection. The connection can be Wi-Fi, or provided by your mobile network provider, but Royal Embroidery Threads Private Limited cannot take responsibility for the app not working at full functionality if you don't have access to Wi-Fi, and you don't have any of your data allowance left.

If you're using the app outside of an area with Wi-Fi, you should remember that your terms of agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the app, or other third party charges. In using the app, you're accepting responsibility for any such charges, including roaming data charges if you use the app outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you're using the app, please be aware that we assume that you have received permission from the bill payer for using the app.

At some point we may wish to update the app. The app is currently available on Android and iOS – the requirements for both systems (and for any additional systems we decide to extend the availability of the app to) may change, and you'll need to download the updates if you want to keep using the app. Royal Embroidery Threads Private Limited does not promise that it will always update the app so that it is relevant to you and/or works with the iOS/Android version that you have installed on your device. However, you promise to always accept updates to the application when offered to you, We may also wish to stop providing the app, and may terminate use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the app, and (if needed) delete it from your device.

Pricing
Prices for products are described on our Mobile App. All prices are in Indian rupees. Prices, products and Services may change at Royal Embroidery Threads Private Limited's discretion.

Delivery
Royal Embroidery Threads Private Limited will make a maximum of one attempt to deliver your order. In case the customer is not reachable or does not accept delivery of products in this attempt, Royal Embroidery Threads Private Limited reserves the right to cancel the order(s) at its discretion. An estimated delivery time is displayed on the Order Summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.

Sometimes, delivery may take longer due to -

• Bad weather
• Flight delays
• Political disruptions
• Other unforeseen circumstances

In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.

Also, we will not be able to compensate for any mental agony caused due to delay in delivery. The customer can cancel the order at any moment of time even if the delivery time exceeds the expected delivery time. If it is a prepaid order, the customer will be refunded back in the account as soon as the order is successfully cancelled.

Post Delivery
Returns and Refund conditions
Royal Embroidery Threads Private Limited will accept Return or Refund the amount only if the following conditions are met.

• Return of the product from buyer to RETPL will only be carried out, if the product not matches the specification.
• Our quality team will investigate the non-confirmation and if the product is found to be matching the specification, the return process will be cancelled and the customer has to accept the product. If the product stands to be not matching the specification, the product can be returned to RETPL and RETPL will run the fresh production for the buyer as per the specification approved by the buyer.
• Incase of rejection, the money equivalent to the rejected lot will be transferred to the buyer in the respective account through which the buyer had made the payment for purchasing this product.
• Cases where RETPL is not in a position to deliver the order quantity due to non availability of stocks, amount will be refunded for the short quantity, if the buyer approves for refund. If buyer does not require refund and wants to adjust the amount in the next purchase, then the difference amount will be parked in the buyer's wallet. During the next purchase, the wallet amount will be deducted by default.

Reverse Pickup Process
Self send process - In case of Return initiated and subsequently couriered the product by the Customer himself/herself, if it is found that the claimed shipment was not delivered to RETPL or the shipment was empty, the onus shall be on the customer to prove through presentation/submission of Proof of Delivery (PoD) from the concerned logistic service provider to establish his/her claim of return.

Governing Law
These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Mumbai.

Unauthorized Charges on your card
If you see charges on your credit/debit card for purchases made on RETPL's Mobile App but you never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf, to confirm that they haven't placed the order. If you're still unable to recognize the charge, please report the unauthorized purchase within 30 days of the transaction to enable RETPL to begin an investigation.